Engagement Manager

4 hours ago

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You.com

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Artificial Intelligence • Productivity • SaaS

You. com is a platform that enhances productivity through the use of AI-driven assistants in various fields including marketing, sales, engineering, product development, and data analysis. It offers customized solutions like a Genius Assistant for complex problems and a Research Assistant for in-depth insights. The platform allows users to create their own custom AI assistants to meet specific needs. You. com incorporates advanced technologies like GPT-4 to provide smart, customizable solutions for business and research purposes.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

⚡ Productivity

☁️ SaaS

📋 Description

• Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved. • Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects. • Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication. • Track project milestones and proactively identify and mitigate risks to ensure successful outcomes. • Set and manage clear expectations with customers regarding project scope, timelines, and deliverables. • Build and maintain trust with customers by providing consistent updates and addressing concerns promptly. • Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives. • Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers. • Complete all 3 level of Generative AI / You.com certifications through our Inversity learning platform. • Collaborate with engineering and product teams to ensure technical requirements align with customer needs. • Translate technical details into actionable plans and ensure customers understand the implications of decisions. • Partner with engineers, product teams, and customer success managers to deliver high-quality implementations. • Facilitate smooth handoffs between presales, implementation, and post-sales teams. • Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services.

🎯 Requirements

• Proven experience managing multiple concurrent projects, particularly in a SaaS or enterprise software context. • Strong organizational and time management skills to keep projects on track and stakeholders aligned. • Ability to balance competing priorities and resolve conflicts effectively. • An innovative mindset. This is a fast moving pace company with frequent evolutions. • Familiarity with Generative AI, Private RAG, and related technologies, with the ability to communicate technical concepts clearly. • Experience working with enterprise customers on technology-driven implementations. • Exceptional communication and interpersonal skills, with the ability to engage technical and non-technical audiences. • Proven ability to build strong relationships with customers and internal teams. • Comfortable navigating challenging conversations to manage expectations and drive consensus. • Strong analytical skills to anticipate and address potential challenges during implementation. • Adept at driving results and ensuring customer satisfaction under tight deadlines.

🏖️ Benefits

• Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions • Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge* • A competitive health insurance plan covers 100% of the policyholder and 75% for dependents* • 12 weeks of paid parental leave in the US* • 401k program, 3% match - vested immediately!* • $500 work-from-home stipend to be used up to a year of your start date* • $1,200 per year Health & Wellness Allowance to support your personal goals* • The chance to collaborate with a team at the forefront of AI research