Director of Client Strategy

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October 17

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Zaelab

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B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

📋 Description

• Drive strategic direction of accounts and participate in quarterly and annual planning processes. • Be directly accountable for the revenue on all Zaelab accounts within your portfolio. • Be a consultative partner to our clients, identifying areas of their business that require transformation or modernization. • Work closely with and coordinate multiple organizational layers and stakeholders both internally and externally.

🎯 Requirements

• +8 years of experience in consulting, account management or strategic client services roles, ideally within a consulting, digital, or technology services environment. • Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders. • Demonstrated expertise in driving strategic growth within a portfolio of existing or new accounts. • Strong decision-making skills and the ability to have difficult conversations with confidence and poise are a must. • Comfortable operating in a high growth, entrepreneurial environment, is flexible and agile as business needs and goals shift • Demonstrated knowledge of and passion for the industry. • Ability to confidently persuade, present and champion ideas. • Demonstrating organization, time management, and multi-tasking skills. • Exceptional written and verbal communication skills. • Solid negotiation skills. • The ability to travel is required. • Bachelor's degree, preferably in business management or administration, marketing, information technology, communications, public relations or related fields.

🏖️ Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision) • RPP - Group RRSP • Group Life - AD&D - Critical Illness Insurance • Paid Time Off Benefits • Work From Home - Flexible hours • Training & Development • Employee Discounts