Project Manager, Customer Success

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zafran Security

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51 - 200 employees

🔐 Security

Security

Zafran Security is a company focused on security. The only information provided is website stylesheet/CSS content and no explicit product, service, or sector details. Based on the company name, it likely operates in the security space (e. g. , physical security, cybersecurity, or security consulting), but the specific focus cannot be determined from the available data. Because the evidence is limited, this description remains conservative and recommends clarifying materials (website copy, product pages, or company overview) to refine categorization.

📋 Description

• Manage strategic customer projects, including high-visibility deployments, enterprise rollouts, and executive engagements, from kickoff through delivery • Partner with Solution Architects and TAMs to manage plans, timelines, and stakeholders • Lead projects that improve Customer Success workflows and operations • Roll out Customer Success initiatives through planning, stakeholder alignment, enablement, and adoption tracking • Identify and implement automation opportunities across the customer lifecycle with GTM Ops, Engineering, and system owners • Collaborate with Sales, Product, Engineering, Support, Marketing, and Finance to streamline cross-functional handoffs • Build and maintain playbooks, templates, and documentation for Solution Architect, Support, and TAM teams • Manage project plans, timelines, and dependencies across multiple internal initiatives • Provide clear status updates and reporting • Measure process and program impact and recommend improvements • Advise Customer Success leadership on high-impact priorities

🎯 Requirements

• 5+ years of project or program management experience, ideally in a B2B SaaS or customer-facing environment • Experience supporting Customer Success, Professional Services, or Technical Account Management teams • Ability to manage several projects simultaneously while maintaining details and deadlines • Strong written and verbal communication skills, including presenting to internal teams and customers • Fluency with project management and collaboration tools such as Jira, Asana, Monday.com, Notion, or Slack • Experience with a CRM such as Salesforce • Familiarity with Zendesk is a plus • Technical curiosity and ability to understand the product and engage with engineers and technical customers • Familiarity with cybersecurity is a strong plus • Process-minded approach to identifying manual or inconsistent work and improving it • Calm, organized, and proactive under pressure, with sound judgment about escalation • Customer-first mindset and genuine interest in helping customers succeed • PMP or similar certification is a plus but not required

🏖️ Benefits

• Flexible PTO • Health insurance plans (medical, dental, vision) • Monthly stipend for phone and internet • 401k • Flexible spending account • Home office stipend when joining • Access to frontier AI models, including Claude • Equal opportunity workplace

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