Service Delivery Project Manager

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Zayo Group

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Telecommunications • Enterprise • SaaS

Zayo Group is a leading global provider of communication infrastructure services, offering a wide range of products and services including fiber & transport, network connectivity, mobile infrastructure, private networks, and various managed services like SD-WAN and security solutions. Zayo's extensive network spans over 145,000 route miles of fiber and connects over 1,500 data centers worldwide. Its services cater to various industries including education, finance, healthcare, retail, media & entertainment, and more, helping businesses achieve scalable and secure connectivity solutions. With a focus on innovation and customer success, Zayo continuously invests in network expansion and service delivery excellence.

1001 - 5000 employees

Founded 2007

📡 Telecommunications

🏢 Enterprise

☁️ SaaS

💰 $92.9M Grant on 2023-06

📋 Description

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews • Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback • Develop and maintain customer project plans based on contractual requirements and service designs • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable • Perform and oversee daily PM operational tasks working cross-functionally. • Build, maintain, and report operational metrics for end-to-end milestone management • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. • Partner with PM teams to identify new metrics and tracking to drive improvements • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations • Serve as a Subject Matter advocate for process and program management and driving improvements.

🎯 Requirements

• Five to ten (5 -10) years of experience in managing Telecom Service Delivery services & projects • Extensive knowledge of Wavelengths/DWDM • Experience in Planning and Deployment project management • Strong system and process knowledge in Lit and Fiber services implementation • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels • Knowledge of Fiber Engineering, Outside Plant, and field operations processes for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally; exceptional project leadership and critical thinking skills with the ability to manage projects to the customer’s technical specifications and contract requirements • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization • Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported; ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals • Known as a go to person/trusted advisor that willingly assists other team members • Self driven and motivated to provide exceptional customer service.

🏖️ Benefits

• Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave