ITSM Manager

Job not on LinkedIn

🕒 October 8

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zealogics Inc

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💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Zealogics Inc. is a global technology company headquartered in New Jersey, specializing in IT consulting, engineering, and systems implementation. Founded in 2012, Zealogics provides a wide array of services, including software and hardware engineering, digital transformation, cloud solutions, artificial intelligence, and low-code development. The company aims to empower businesses across various industries such as semiconductor, automotive, finance, healthcare, telecom, and retail, with innovative and scalable solutions that enhance efficiency, agility, and customer experience. Zealogics partners with clients to understand their unique needs, delivering tailored solutions to achieve their business goals.

📋 Description

• Manage IT service management processes, policies, procedures, and guidelines • Assess process health through reporting and data analytics • Identify process gaps and recommend actionable improvements • Lead and motivate cross-functional, interdisciplinary teams toward tactical and strategic goals • Communicate with Operations, Product, Development, management, and business personnel • Engage and brief senior leadership and executives • Manage major incident communications and make decisions under pressure • Govern ITSM processes and support Service Operations • Identify and implement automation opportunities using artificial intelligence to improve ITSM efficiency, governance, decision-making, and service outcomes • Build productive relationships with peers and customers • Work autonomously with minimal guidance

🎯 Requirements

• Knowledge in industry standards related to ITIL, Lean Six Sigma, ISO 20000, and DevOps • Good knowledge of cloud technologies, primarily Microsoft Azure and Google Cloud Technologies • Understanding of Agile, Scrum, and DevOps approaches • Skilled in data analytics through reports to assess process health, identify gaps, and recommend improvements • Experience managing service management processes, policies, procedures, and guidelines • Strong leadership and cross-functional team leadership abilities • Excellent verbal, written, and interpersonal communication skills • Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent professional experience • 8+ years of experience in IT Service Management, including 4+ years of professional experience in IT Service Management • ITIL Certification is required; ITIL Managing Professional certification is a plus • Familiarity with ITSM platforms such as ServiceNow • Ability to engage and brief senior leadership and executives • Exceptional major incident communication and decision-making skills under pressure • Experience with ServiceNow or similar ITSM platforms • Excellent stakeholder management skills • Experience with metrics and reporting • High proficiency in English, spoken and written • Experience working in multicultural, multivendor, multidiscipline, and multinational environments • Up-to-date understanding of cloud technologies • Experience in technology architecture in an enterprise environment • Experience in ITSM process governance • Demonstrable experience with Service Operations • Strong understanding of IT and business processes, challenges, and issues • Strong problem-solving, analytical, and independent judgment skills • Ability to work autonomously and independently with minimal guidance • Openness to adopting artificial intelligence and implementing automation opportunities

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