Customer Support Executive

🕒 April 28

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Zego

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🚗 Transport

💰 $150M Series C on 2021-03

Insurance • Transport

Zego is a company that provides flexible motor insurance solutions for various types of drivers and riders, including private hire taxi drivers, delivery drivers, and courier users. Zego's insurance products cover vehicles such as cars, scooters, motorbikes, and vans, and are designed to accommodate both personal and business use. Using technology such as the Sense telematics app, Zego offers personalized and potentially cheaper insurance premiums for safe drivers. The company collaborates with major delivery and ride-sharing platforms like Uber, Deliveroo, Just Eat, and Amazon Flex to offer tailored insurance options for their drivers. Zego emphasizes customer satisfaction, providing easy-to-use services via their app, and is a trusted provider for thousands of UK and European drivers.

📋 Description

• assist our customers by phone, dealing with Sales & Support related enquiries • ensure customer satisfaction and provide professional customer support over the phone • maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone • respond promptly to customer inquiries by email and live chat. • build a knowledge of our products inside and out so that you can answer questions • input customer information and data provided into an in-house system

🎯 Requirements

• proven skills working within a high performing target-driven customer service environment • obsessive about customer experience and act as an advocate for our customers • able to listen to customers needs, focusing in on their core concerns, have an eye for detail and a flair for building rapport • ability to multitask, set priorities and manage time effectively • adaptable to change & a fast learner • able to remotely work 37.5-hours between the hours of 8am - 6pm Monday - Sunday

🏖️ Benefits

• market competitive salary • private medical insurance • company share options • generous holiday allowance • wellbeing benefits