Senior IT Ops Engineer

🕒 April 23

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Zego

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🚗 Transport

💰 $150M Series C on 2021-03

Insurance • Transport

Zego is a company that provides flexible motor insurance solutions for various types of drivers and riders, including private hire taxi drivers, delivery drivers, and courier users. Zego's insurance products cover vehicles such as cars, scooters, motorbikes, and vans, and are designed to accommodate both personal and business use. Using technology such as the Sense telematics app, Zego offers personalized and potentially cheaper insurance premiums for safe drivers. The company collaborates with major delivery and ride-sharing platforms like Uber, Deliveroo, Just Eat, and Amazon Flex to offer tailored insurance options for their drivers. Zego emphasizes customer satisfaction, providing easy-to-use services via their app, and is a trusted provider for thousands of UK and European drivers.

📋 Description

• Play a key role in shaping and maturing the ITOps function at Zego • Own the delivery and continuous improvement of IT services across a fast-growing, technology-led organisation. • Build strong relationships with stakeholders across Engineering, Security and the wider business. • Champion ITOps tooling and automation, driving continuous improvement through metrics, ticket data, and process retrospectives. • Drive service quality improvements across the ITOps function, influencing stakeholders to adopt best practices and embed IT security and compliance as a shared responsibility. • Define and document technical solutions with a clear analysis of risks, security, and scalability. • Critically assess processes and systems, identifying toil and inefficiencies. • Nurture a culture of continuous learning and knowledge sharing within the ITOps team and across the wider business. • Use AI tooling and automation to streamline repetitive processes, improve response times, and enhance the overall IT service experience.

🎯 Requirements

• Proven experience managing identity and access at scale, including SSO, SAML, SCIM provisioning, and lifecycle management using Okta. • Strong hands-on experience with MDM platforms, ideally Kandji (Iru), covering device enrolment, policy management, and compliance enforcement across macOS and iOS fleets. • Solid experience administering Google Workspace, including user lifecycle, group management, and security configuration. • Experienced with ITSM platforms such as Freshservice, using ticket data and reporting to drive service improvements and identify recurring issues. • Demonstrable experience leveraging AI tooling to automate repetitive IT workflows, improve response times, and enhance service delivery. • Experienced in deploying and administering AI platforms and integrations across the organisation. • Comfortable writing production-grade automation scripts deployed at scale via MDM, with a focus on automating IT processes and reducing toil. • A solid understanding of IT security principles, including endpoint security, access controls, and compliance, experience with ISO 27001 or SOC 2 environments a plus. • Strong troubleshooting skills across macOS, SaaS platforms, and network connectivity issues. • Experience supporting audits and contributing to security or compliance workstreams. • Comfortable supporting developer tooling and engineering workflows. • You will be someone who’s actively curious about how AI can enhance your work - keen to experiment, learn quickly, and apply tools that improve productivity, streamline tasks, or unlock new ways of thinking.

🏖️ Benefits

• Market-competitive salary • Private medical insurance • Company share options • Generous holiday allowance • Annual flexible hybrid working contribution