Field Service Engineer II, Ranger/Traveler

October 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $31 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

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ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

10,000+ employees

📋 Description

• Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines • Schedule, create, verify and/or modify customer visits across extensive geographic regions • Complete and submit field service reports on a daily basis from various customer locations according to written procedures as documented in the Field Service reference database • Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures • Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines • Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits • Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures • Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories • Maintain company-issued test equipment and support tools, including spare parts, while operating from mobile locations • Installation and maintenance of equipment at trade shows, conferences, and customer events requiring travel nationwide and internationally

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience • BS in Electronics, Engineering, or Computer Technology and related fields preferred • A+ and Net+ certification preferred • Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations • Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions • Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions • Must have strong computer skills and proficiency with mobile technology and remote access systems • Must be able to pass required training to service fine mechanics and optics • Ability to effectively service equipment while traveling continuously • Advanced project and time management skills are required for coordinating multiple territories and travel logistics • Valid passport required for international travel

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay