Field Support Engineer I – Refractive

Job not on LinkedIn

October 3

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $37 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

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ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

10,000+ employees

📋 Description

• Install, repair, upgrade and perform preventative maintenance on specified Carl Zeiss Meditec Refractive instrumentation • Represent Carl Zeiss Meditec at customer locations and achieve a high level of customer satisfaction • Diagnose and repair all designated products within an assigned service territory • Schedule, create, verify and/or modify customer visits as appropriate • Complete and submit a field service report and a weekly expense report according to company policies • Maintain spare parts inventory according to company guidelines • Develop strong relationships with customers and partner with Sales Representatives in their territory • Train and mentor fellow FSE’s on problem solving, soft skills and sharing best practices • Troubleshoot all assigned equipment, including data networks and high energy lasers

🎯 Requirements

• Minimum of 4+ years of related experience in Electronics, Fine Mechanics, Electro-mechanical, Data Networks, Optics or Medical Field Service • BS in Engineering, Computer Technology, Electronics or related fields preferred • A+ and Net+ certification preferred and knowledge of laser/refractive products • Understanding of the mathematical and physical theories of operation on all assigned equipment • Ability to troubleshoot all assigned equipment, including data networks • Must be able to be trained to service fine mechanics electro-mechanics, high energy lasers, data management systems/networks and optics

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay