Customer Success Manager

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July 21

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Crunchtime

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B2B • SaaS

Crunchtime is a company that offers a comprehensive suite of products designed to enhance multi-unit restaurant operations. Their services aim to reduce food and labor costs while ensuring that teams perform efficiently, using solutions like Inventory Management, Labor & Scheduling, Operations Execution, and Learning & Development. With tools such as Net-Chef, Teamworx, Zenput, and TalentLink, Crunchtime strives to improve every aspect of restaurant management. They also provide resources for users to get better acquainted with their systems and stay informed on industry trends and best practices.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

•Drive successful adoption and retention of all Crunchtime products within your portfolio of customers. •Become an expert on the value of Crunchtime platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges. •Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features. •Manage the ongoing customer relationship to encourage growth, expansion, and loyalty. •Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customer’s business. •Track and close renewal business. •Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements. •“Prime the pump” for customer case studies, quotes, and testimonials by identifying advocates and sharing great stories with our Marketing team.

🎯 Requirements

•An excellent ‘explainer.’ •You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team. •You are focused, action-oriented, and always anticipating next steps: a natural project manager. You can create urgency without being annoying. •You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion. You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver. •You have a polished, professional, and articulate communication & presentation style, but you’re not a robot. Your personality shines through! •You listen well, ask the right questions, and know when more information is needed. •You are honest and empathetic. You see the world through the customer’s eyes. •You enjoy teaching others, be it a customer or a colleague. •You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation. •Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems •Bachelor’s Degree •2-4 years experience in Customer Success or Account Management supporting a B2B SaaS product

🏖️ Benefits

•Great mission-driven team members from diverse backgrounds with a strong company culture •Competitive pay •Flexible PTO •Paid company holidays •Yearly team off-sites •International travel opportunities •Medical, dental, and vision benefits (FSA, HSA & HRA options) •Basic & Voluntary Life Insurance •401k employer match •Wellness benefits (Headspace, Headspace+) •Commuter benefits •Work in an open environment on solutions that are reshaping the way businesses operate •Fun team events •Ability to have a big impact •10 weeks of paid parental leave •Fitness reimbursement •Learning & development funds