Senior Manager, Sales Operations

🕒 May 7

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Act as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating plan. • Partner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational execution. • Lead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales Development. • Own and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocity. • Help design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision support. • Coordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectively. • Drive improvements in operational cadence, process quality, and data consistency across regions to support business performance. • Provide clear recommendations to leadership based on analysis, business context, and operational insight.

🎯 Requirements

• 5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environment. • Proven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisation. • Strong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generation. • Experience supporting planning, reporting, and operational execution in a matrixed global business. • Hands-on experience using AI tools, workflow automation, and Large Language Models in a business operations context. • Familiarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflows. • Excellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functions. • Comfortable balancing strategic thinking with hands-on execution.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options