Digital Client Partner

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6 days ago

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Zenergi

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Zenergi, are an energy & environmental consultancy aiming to make a positive difference in the world of energy in a simple, sustainable & achievable manner. One that can help cut through the confusion, free you from the stresses of managing bills, chasing payments & validating with the option to help improve sustainability & carbon reduction for your business. We have helped make a difference to 4500 customers which includes educational facilities, care groups, local authorities & housing associations across the United Kingdom.

51 - 200 employees

💰 Venture Round on 2013-01

📋 Description

• Responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. • Defining and delivering the success plan, identifying the customers’ needs and introducing Zenergi products and services. • Driving the highest ROI possible for products and services to medium value-based customers (30-60 customers). • Ensuring customer satisfaction, maximizing revenue, and identifying opportunities to expand service offerings. • Building and maintaining strong relationships with key customer portfolios, understanding their unique needs and objectives. • Developing proposals and presentations for upselling and cross-selling opportunities. • Establishing renewal goals to ensure customer portfolio stays with Zenergi at renewal periods. • Collaborating with internal teams to negotiate contract terms and pricing strategy. • Conducting customer satisfaction audits and recommending solutions for improvement. • Acting as the voice of the customer with internal teams, providing insights to improve service and product offerings. • Analyzing customer data to identify sustainability and cost-saving opportunities. • Tracking and reporting key performance metrics, providing regular updates to customer portfolio on progress and achievements.

🎯 Requirements

• A deep-rooted passion for delivering value to customers. • Ability to work in a motivated and energetic manner while collaborating with a broad range of individuals in a fast-paced and ever-evolving environment. • Ability to work independently and collaboratively in a fast-paced environment. • Results-orientated mindset with a focus on achieving targets and delivering exceptional customer service. • Accountability and personal organisation. • Knowledge and understanding of the products and services offered by the Company across all of its organisational units and areas. • Experience using customer relationship management systems and sales technological solutions to deliver in a customer success or sales-based role. • Experience in promoting value through customer experience. • In-depth understanding of the energy industry and the role of a Third-Party Intermediary (TPI). • Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets.

🏖️ Benefits

• Here at Zenergi, we like to reward our team in numerous ways to show our appreciation for their hard work. • From our Zen Points scheme, which allows people to claim points in exchange for shopping vouchers. • In addition, we provide opportunities for volunteering and charity events to help our team fulfil personal objectives and to give back to the community.