Digital Client Partner

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Zenergi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Venture Round on 2013-01

Zenergi, are an energy & environmental consultancy aiming to make a positive difference in the world of energy in a simple, sustainable & achievable manner. One that can help cut through the confusion, free you from the stresses of managing bills, chasing payments & validating with the option to help improve sustainability & carbon reduction for your business. We have helped make a difference to 4500 customers which includes educational facilities, care groups, local authorities & housing associations across the United Kingdom.

📋 Description

• Own and grow a portfolio of mid-value customers, acting as a trusted advisor to drive measurable outcomes • Combine relationship management, data insight, and commercial acumen to deliver exceptional client experiences while identifying opportunities for growth • Build and maintain strong relationships with key stakeholders across your customer portfolio (approx. 30–60 accounts) • Develop and execute tailored client success plans aligned to each organisation’s goals • Identify, position, and close upsell and cross-sell opportunities across Zenergi’s products and services • Act as a strategic advisor, helping clients optimise energy usage, cost efficiency, and sustainability outcomes • Own renewal strategy and delivery, ensuring high retention and long-term contract value • Collaborate with internal teams on pricing, proposals, and contract negotiations • Deliver compelling presentations and business cases that demonstrate ROI and value • Conduct regular customer reviews, satisfaction audits, and risk assessments • Proactively identify and resolve risks to retention or satisfaction • Act as the voice of the customer, feeding insights into Product, Marketing, Sales, and Operations teams • Analyse customer data (e.g. energy usage, market trends) to identify optimisation opportunities • Track and report on KPIs including retention, revenue growth, and customer success metrics • Provide regular performance updates and strategic recommendations to clients • Stay up to date with Zenergi’s evolving product suite and the wider energy landscape • Educate clients on new innovations, regulatory changes, and sustainability opportunities • Position yourself as a knowledgeable ambassador for both Zenergi and the industry

🎯 Requirements

• Proven experience in a Customer Success, Account Management, or Sales role with revenue responsibility • Strong commercial mindset with a track record of retention and growth against targets • Excellent relationship-building and stakeholder management skills • Highly organised, accountable, and results-driven • Ability to work independently in a remote, fast-paced environment • Passion for delivering tangible value and exceptional client outcomes. • Experience within the energy, utilities, or sustainability sector (Desirable) • Understanding of Third-Party Intermediary (TPI) models and industry regulations (Desirable) • Strong analytical skills and experience using CRM and reporting tools (Desirable) • Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets (Desirable)

🏖️ Benefits

• Competitive salary with uncapped commission potential • Flexible remote working • “Zen Points” reward scheme redeemable for vouchers • Annual flexible benefits pot tailored to your needs • Opportunities to participate in charity and volunteering initiatives • A supportive, collaborative culture focused on growth and impact