Implementation Consultant

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September 4

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Confidential

WebsiteLinkedInAll Job Openings

HR Tech

Confidential is a company providing human resources services, headquartered in New York, United States. The company has a size of 11-50 employees and appears to be privately held. With a LinkedIn following of over 2. 9 million and updates regarding hiring new roles like Chief Operating Officer, it establishes a significant online presence in the HR industry.

51 - 200 employees

👥 HR Tech

📋 Description

• Deliver customer implementations: ensuring customers achieve their agreed implementation outcomes. • Migrate data into the Gatekeeper platform. • Understand the customer's business process to develop automated workflows. • Record the Time to First Value (TTFV) for each customer and drive MVP outcomes. • Set a high-value tone for the customer relationship. • Optimise the use of AI including research and prompt writing. • Act as a subject matter expert of the Gatekeeper platform, turning customer problems into Gatekeeper solutions. • Own Customer Satisfaction/Effort Scores and serve as the customer's internal voice, providing feedback to improve outcomes. • Identify expansion opportunities and provide upsell/cross-sell leads to the Sales team. • Identify advocacy opportunities by obtaining public reviews, testimonials and case studies. • Collaborate closely with Account Directors and Technical Account Managers, ensuring smooth handovers and no loss of knowledge. • Create new business processes, uncover opportunities and contribute to continuous improvement of implementation methodologies.

🎯 Requirements

• Extensive experience in end-to-end software implementation, with a proven track record of successfully onboarding new customers onto a SaaS platform. • Demonstrable proficiency in configuring and optimising features, including a strong understanding of AI prompting and how to effectively leverage AI tools to maximise value. • A genuine hunger to explore new AI advancements and a commitment to staying up-to-date with the latest developments. • Expertise in defining, managing, and achieving implementation milestones, including MVP and driving Time to First Value (TTFV), ensuring clear success criteria are met for both the client and Gatekeeper. • Strong project management and business analysis skills, capable of meticulously tracking time, reporting progress, identifying risks, and implementing mitigation strategies to ensure projects are delivered within scope and agreed timelines. • Exceptional stakeholder management and clear communication skills across all mediums (verbal, video, and written) to effectively align expectations, clarify plans, and secure agreement from all key parties. • Proven ability to map data between systems and provide expert guidance on data migration, formats, and quality to optimise platform integration. • Experience in workflow configuration and obtaining client approval for automated business processes, including those leveraging AI. • A proactive approach to identifying expansion opportunities and contributing to revenue growth and customer advocacy through testimonials and case studies. • Familiarity with the Software as a Service (SaaS), recurring revenue business model, and a strong understanding of how Customer Success is key to Life Time Value (LTV). • A commitment to continuous improvement of implementation methodologies, documentation, and overall service quality, coupled with providing valuable product feedback. • Ability to act as a Subject Matter Expert for the platform, providing best practices and effectively addressing customer queries related to functionality and AI. • Comfortable documenting business processes as clear logic diagrams. • A curious, adaptable, and enthusiastic individual with a lifelong learner mindset. • Nice to have: Experience with Vendor Management and Contract Lifecycle Management (CLM) systems. • Must be fanatically focused on supporting customers to consistently exceed expectations; limited interest in AI or mediocrity are disqualifiers.

🏖️ Benefits

• Generous remuneration. • Flexible working hours: design your work schedule to match your lifestyle. • 100% remote working: live and work wherever you like - no more commutes. • Learning & Development opportunities for lifelong learners. • Generous holiday policy. • Monthly Health & Wellbeing perk to cover health/dental insurance. • Free subscription to an online therapy and mental wellbeing platform. • Gatekeeper for Good: match funding to support non-profit organisations in your local community. • Technology: we provide everything you need to do your best work. • Gatekeeper retreats.