ZigZag Offshoring
HR Tech • Recruitment • Enterprise
ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.
501 - 1000 employees
👥 HR Tech
🎯 Recruiter
🏢 Enterprise
Senior Customer Support Associate – Tech Account
Job not on LinkedIn
4 days ago
ZigZag Offshoring
HR Tech • Recruitment • Enterprise
ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.
501 - 1000 employees
👥 HR Tech
🎯 Recruiter
🏢 Enterprise
📋 Description
• Respond to customer inquiries and issues via email in a professional and timely manner • Coordinate with the US team to support client onboarding sessions over video calls • Provide clear and concise product guidance to clients • Collaborate with internal teams to ensure customer satisfaction • Log and track support requests and feedback for continuous improvement
🎯 Requirements
• 2-3 years of Customer Support or Customer Service experience • Excellent written and verbal communication skills in English • Comfortable speaking with clients on video calls • Strong attention to detail and organizational skills • Willingness to learn technical aspects of the product (training will be provided) • Ability to work independently in a remote setup • Highly preferred someone experienced working in a tech/SaaS company
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
Apply NowSimilar Jobs
November 28
Customer Service Manager handling customer interactions and guiding them through sales. Overseeing customer journey from inquiries to service scheduling.
November 26
Bot Build and Support Specialist for engagement bots development, testing, and maintenance. Collaborating with CPO and clients to ensure functionality, user-friendliness, and design quality.
November 25
Join PMG as a Trust and Safety Customer Service Agent helping keep pet marketplaces safe by moderating listings and supporting users. Remote evening and weekend work with strong English required.
November 25
Customer Experience Manager managing client relationships for Lavu, a SaaS POS provider in the restaurant industry. Responsible for client satisfaction and success through tailored solutions and support.
November 25
Customer Service & Contracts Administrator supporting an Australian construction client in a fully remote role. Responsible for onboarding clients, managing contracts, and providing excellent customer service remotely.