Senior Technology Operations Center Analyst

Job not on LinkedIn

🕒 May 20

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $65 - $70 / hour

⏰ Full Time

🟠 Senior

⚙️ Operations

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Zillion Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Zillion Technologies, Inc. is a company specialized in guiding organizations through digital transformation processes by offering a broad range of technology services. Their expertise includes artificial intelligence, cloud services, automation, cybersecurity, and enterprise platform solutions. Zillion Technologies serves a diverse array of industries, providing personalized and scalable technology solutions to numerous Fortune 500 companies and major financial institutions. They focus on continuous innovation to help businesses overcome challenges in digital transformation, employing technologies like robotic process automation (RPA) and AI to bring about significant business improvements. With a strong focus on customer-centric solutions, Zillion Technologies is committed to driving digital transformation forward efficiently and effectively.

📋 Description

• Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc. • Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics. • Tune monitoring alert thresholds, dashboards, service maps, and suppression logic. • Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms. • Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation. • Coordination with Infrastructure, Cloud, Network, and App teams. • Coordination with Business Units for new application alerting implementation/discovery. • Provide guidance and mentorship to Tier 1 and Tier 2 analysts. • Support DR exercises and validate monitoring readiness using SolarWinds insights.

🎯 Requirements

• 5–7+ years of IT operations or TOC/NOC experience. • Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules). • Deep technical knowledge across servers, networks, cloud, virtualization. • Excellent communication, troubleshooting, and incident leadership skills. • Preferred: Banking experience. • Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP. • Scripting/automation experience. • Familiarity with SIEM and security event correlation.