Director of Product – Workforce Management

November 26

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+5 more states

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $231k - $369k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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Zillow

WebsiteLinkedInAll Job Openings

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

📋 Description

• Define and lead the vision for workforce management and engagement (CRM) systems that will scale Zillow Home Loans into a best-in-class, personalized service experience • Guide and grow a high performance product team, giving PMs clear direction and autonomy, driving accountability while supporting their development, and ensuring the team structure evolves in step with the business and stays closely aligned with Engineering and Design partners • Partner deeply with ZHL Business and Operations, and work across Engineering, Design, Data Science, AI, Marketing, and Compliance to set clear goals, align responsibilities, and deliver integrated solutions built through strong cross-functional collaboration • Represent the Workforce Management team in senior forums with confidence, advocating for priorities and ensuring the team’s work is visible and understood • Collaborate with AI teams to make intelligence a foundation of the system—powering smarter task identification, operator support, and personalized customer engagement • Continuously improve systems, processes and feedback loops, ensuring they deliver stronger customer outcomes, operational excellence, and partner trust over time • Drive goal-setting and accountability by defining OKRs and linking to measurable impacts to productivity, engagement, and unit economics • Promote a culture of clarity, accountability, and belonging, so every team member feels connected to the mission, supported in their growth, and valued for their contributions—while ensuring systems uphold compliance, ethics, and customer trust

🎯 Requirements

• 10+ years of product management experience, demonstrating growing responsibility • At least 5 years as a people manager • A systems builder with proven experience creating and scaling platforms in complex, operations-heavy environments such as fintech, marketplaces, or logistics companies • Brings a start-up or early-growth background where they have built 0→1 systems that didn’t exist before, and the vision to set bold strategies that guide teams to deliver them • A leader of diverse product teams, able to empower senior PMs as strategic partners while developing rising talent • Skilled at working with AI and technology teams to bring intelligence, automation, and personalization into core systems • Strong business and data literacy, with the ability to design for measurable outcomes, partner effectively with Data Science, and turn insights into decisions that improve system performance • Experienced in setting and managing OKRs, ensuring teams stay focused on the highest priorities and accountable to business impact • Strong stakeholder partner, able to deeply understand the needs of business and technology leaders, drive alignment to product strategy, and ensure stakeholders clearly see how product work addresses their priorities and understanding of change management required • Skilled at facilitating decision-making and fostering shared accountability across all contributing partners to keep delivery on track • Brings strong executive presence and communication skills, able to influence senior stakeholders with clarity and confidence, produce strategy documents and narratives that drive durable decisions, and deliver compelling presentations • A confident advocate and negotiator, comfortable setting boundaries, influencing decisions, and ensuring teams have the clarity they need to succeed • Known for a bias to action, with a track record of moving ambiguous initiatives forward and delivering results • Experienced in regulated industries, with a strong sense of accountability to compliance, ethics, and customer trust—but with the creativity and urgency of a tech-forward leader • Customer-first, with a passion for designing systems that create measurable value for operators and end users alike.

🏖️ Benefits

• competitive base salary • equity awards based on factors such as experience, performance and location