Senior Analyst, Revenue Billing Operations

🕒 May 20

🏄 California, Colorado, +14 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $83.2k - $132.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Execute end-to-end billing processes in Zuora, including recurring billing, adjustments, dunning, and preparation of invoices, credit memos, and debit memos. • Manage complex billing workbooks in Zuora and Excel, including calculating billing ranges from sales orders and supporting accurate invoicing and reconciliation. • Create and update subscriptions in Zuora to ensure alignment with customer agreements and billing policies. • Manage billing case intake and triage in Salesforce, partnering with Sales and Support to resolve inquiries, escalations, corrections, and adjustments. • Perform reconciliation and validation across billing systems, identify discrepancies, and implement corrective actions. • Partner with IT and Finance on billing system integrations and upgrades to improve billing accuracy and efficiency. • Identify opportunities to use AI, automation, and analytics to improve billing processes, data quality, and operational insights. • Mentor junior team members and contribute to a culture of operational excellence and continuous improvement.

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience. • 5+ years of experience in B2B billing operations, with demonstrated success managing competing priorities and delivering results in a fast-paced environment. • Advanced experience with Zuora, including subscription management, billing rules, invoicing workflows, and workbook management. • Experience using Salesforce for billing case intake, triage, escalation tracking, and cross-functional issue resolution. • Strong analytical, problem-solving, and data management skills, with exceptional attention to detail across large datasets and complex billing scenarios. • Strong written and verbal communication skills, with the ability to explain complex billing issues clearly to internal and external stakeholders. • Experience mentoring others and collaborating effectively with cross-functional partners such as Sales, Finance, Support, and product teams. • Familiarity with tools and practices such as Sage Intacct, advanced Excel, Google Workspace, SOX-aware documentation, BPO partnership support, or applying AI and automation in billing or finance operations.

🏖️ Benefits

• Competitive base salary • Equity awards based on experience, performance and location