Senior Customer Success Manager – Public Sector

🕒 May 12

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Zimperium

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $12M Venture Round on 2018-11

Cybersecurity • Enterprise • SaaS

Zimperium is a leading company in the mobile security industry, specializing in mobile endpoint and application security. They provide advanced solutions to protect mobile devices and applications, allowing enterprises to secure their mobile endpoints and enable safe access to sensitive data and systems. Zimperium's platforms integrate with various environments, including cloud, on-premises, and air-gapped setups, ensuring continuous and persistent security during development and runtime. The company is recognized for its unique focus on mobile security, offering tools that help prevent data loss, fraud, and regulatory breaches in mobile apps.

📋 Description

• Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams • Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities • Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer • Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations • Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks

🎯 Requirements

• B.S. in Computer Science or an equivalent engineering degree • 10+ years of experience working with Enterprise software solutions, startup experience desirable • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers • Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable • Ability to travel

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Travel opportunities