Patient Support Specialist

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November 25

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Zócalo Health

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Healthcare • Telecommunications • Social Impact

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

51 - 200 employees

Founded 2021

📡 Telecommunications

🌍 Social Impact

📋 Description

• Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling. • Complete short intake forms to accurately collect demographic, eligibility, and clinical information. • Schedule patient appointments based on availability, location, and provider match. • Meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled). • Maintain a positive, empathetic, and professional attitude toward patients and teammates at all times. • Follow scripts and workflows while maintaining flexibility to personalize each conversation. • Document all interactions thoroughly and accurately in the company’s EHR system. • Collaborate with team members to troubleshoot scheduling or communication issues. • Adhere to HIPAA and confidentiality standards when handling patient information. • Participate in ongoing training, feedback, and quality assurance sessions to continually improve performance.

🎯 Requirements

• 1–2 years of experience in a contact center, customer service, or patient access role. • Excellent verbal communication skills and comfort making or receiving high volumes of patient calls daily. • Strong interpersonal and listening skills; ability to engage compassionately and build trust quickly. • Ability to meet or exceed performance quotas in a structured environment. • Proficiency with basic computer applications (CRM, scheduling systems, or EHRs preferred). • Bilingual (English-Spanish), both oral and written, is required. If you are not fully bilingual, please do not apply.

🏖️ Benefits

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k • Generous PTO policy (up to 15 days per year for FT employees) • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth.