Diagnostics Technical Specialist

🕒 July 23

🌶️ New Mexico, Texas – Remote

🌶️ New Mexico – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Responsible for the overall business health and customer satisfaction of assigned territories • Assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points • Facilitate, develop, design and implement clinic workflow processes that improve overall customer experience with diagnostic products • Respond to requests for onsite technical support, provide prompt technical assistance, troubleshooting, and resolution of complex system problems • Provide clinics with guidance, instruction, and training on the product line to increase productivity and performance • Complete daily activity documentation, including detailed reports after customer visits

🎯 Requirements

• At least one year of experience working in a clinical setting • Basic knowledge of animal disease states preferred • Knowledge of diagnostic products, instrumentation, and clinic processes • Must possess superb customer service skills • Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes • Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments • Valid Driver’s License, clean driving record, auto insurance

🏖️ Benefits

• healthcare and insurance benefits beginning on day one • a 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation