Support Specialist, Level 1

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £13 - £18 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zoom

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $130M Post-IPO Equity - Zoom on 2021-11

Consulting • Healthcare • Logistics

Zoom is a SaaS company offering an AI-first unified communications and collaboration platform that enables video meetings, team chat, cloud phone, email and calendar, webinars, contact center, collaborative docs and whiteboards, and developer APIs. Its products—built for hybrid and remote work—include AI features for summarization, virtual agents, and productivity automation, serving small teams up to large enterprises across multiple industries.

📋 Description

• Act as the first line of response for product-related tickets across OE Central, Passport, OE Stream, Podium, and related platforms • Gather information, reproduce issues where possible, and assess severity and impact • Resolve straightforward product queries and configuration questions using the Product Knowledge Base • Escalate complex or unresolved product issues with clear, documented context • Create and manage user accounts across OpenExchange platforms • Handle CSV schedule uploads, blueprint and template management, and standard setup requests • Process onboarding and offboarding requests, configure access, and prepare accounts for day one • Process hardware and software requests with relevant teams • Troubleshoot common IT issues using available resources, AI tools, and the Knowledge Base • Review and accurately categorise post-event issue tickets • Route issues to Product, Delivery, or IT teams • Perform routine Salesforce administration, including merging duplicate records and editing orders • Maintain data quality and flag anomalies • Document ticket resolutions and identify gaps in Knowledge Base articles • Manage the ticket queue within expected SLAs and provide first-class service to internal and external customers

🎯 Requirements

• 1+ years’ experience in a support, helpdesk, or operations role • Exposure to IT support tasks such as user administration, hardware requests, or software troubleshooting • Experience working with a ticketing or CRM system (e.g. Freshdesk, Zendesk, Salesforce, Jira) • Experience in a SaaS, virtual events, or technology services environment is a plus • Organised and methodical, able to manage a varied, fast-moving ticket queue • Clear written and verbal communication skills • Comfortable using software products and picking up new tools quickly • Ability to identify when to escalate issues appropriately • Positive attitude toward AI tools • Team-oriented approach to shared knowledge • Availability of 15–40 hours per week during UK business hours • Readiness to become familiar with all OpenExchange products within the first 90 days • Readiness to build confidence with the Product Knowledge Base • Readiness to develop understanding of the client base and platform environments

🏖️ Benefits

• Remote working flexibility • Training provided • Clear development path • A varied, fast-moving role with real ownership from day one • Supportive team environment • Front-row seat to a specialist virtual events technology business serving investment banks and corporate IR teams