Customer Success Specialist

🕒 June 25

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zoomph

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💰 $1.7M Seed Round on 2017-01

Marketing • Analytics • Broadcasting

Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.

📋 Description

• Provide expert-level frontline client support and resolve complex technical issues through in-depth troubleshooting • Create customized responses and perform advanced platform configurations for specific client use cases • Lead initiatives providing platform insights through custom reports, data exports, and data analysis for key accounts • Collaborate with Account Management, Product, and Engineering to resolve high-impact issues • Participate in strategic planning and prioritize product improvements using customer feedback and data analysis • Mentor and train team members and serve as an escalation point for complex client issues • Create and continuously improve FAQs, guides, and video tutorials • Conduct client calls and onboarding sessions, providing personalized guidance on Zoomph’s platform • Solicit, track, and share client feedback to influence product development and support strategies • Lead process-improvement projects, including task automation and escalation-protocol refinement • Monitor and analyze support metrics and KPIs and provide actionable performance insights • Implement industry best practices, strategies, and tools to enhance customer support

🎯 Requirements

• BS Degree or equivalent experience • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment • Demonstrated success handling complex technical issues and managing customer relationships • Advanced proficiency with CRM and support ticketing systems, e.g. HubSpot • Familiarity with Excel, XML, JSON, or similar data query languages • Strong problem-solving abilities with a data-driven approach • Excellent verbal and written communication skills • Experience leading client-facing projects and training sessions • Proven ability to evaluate and optimize workflows and implement process improvements • Must be eligible to work in one of the authorized states: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, or Virginia