Associate Specialist – Community Support

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zwift

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎮 Gaming

⚽ Sports

💰 $450M Series C on 2020-08

Gaming • Sports

Zwift is an online fitness platform that allows users to engage in cycling and running activities from the comfort of their homes. By utilizing interactive equipment and an immersive digital environment, Zwift seeks to enhance user experience and promote fitness through virtual cycling and running sessions. They also offer support for cycling and running, and sales of related equipment to optimize the Zwifting experience. Zwift hosts events such as the Zwift Academy and Zwift Racing, providing a social and competitive element to virtual fitness.

📋 Description

• Serve as the frontline representative for complex troubleshooting contacts relating to Zwift products • Own customer issues and efficiently guide customers to solutions • Lead by example in achieving support KPIs and maintaining high quality, efficiency, and low customer effort • Identify recurring issues and trends • Suggest process or product improvements to Community Support specialists • Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies • Collaborate with Community Support teams and BPO partners to enhance frontline team skills and capabilities

🎯 Requirements

• Proven experience handling and resolving complex customer cases • Strong and adaptable written communication skills with a friendly, clear, and professional tone • Deep knowledge of bikes and cycling-related hardware • Ability to translate technical details into practical guidance for customers of all experience levels • High emotional intelligence and a customer-first mindset • Ability to work independently in a fast-paced, evolving environment • Experience with the Zwift platform (bonus) • Experience with indoor cycling and/or training platforms (bonus) • Experience handling customer cases via email, chat, phone, and forums (bonus) • Previous experience working alongside a BPO/outsourced customer service team (bonus) • AI tool use during interviews must be disclosed or cited; undisclosed use disqualifies candidacy

🏖️ Benefits

• Equal Opportunity Employer • Disability or special-needs accommodation available • Optional cover letter may be included and will be read