October 30
11 - 50
Student Advisor providing customer service in K12 education from Malaysia.
October 30
11 - 50
Student Advisor providing customer service in K12 education from Malaysia.
You need excellent communication skills in both languages, problem-solving abilities, active listening skills, and familiarity with customer service software. Patience and empathy are also essential for handling customer inquiries effectively.
Typically, a high school diploma or equivalent is required. Proficiency in both languages is crucial, and prior experience in customer service, though not mandatory, can be advantageous.
Responsibilities include answering customer inquiries, providing support in both languages, resolving issues, documenting interactions, and maintaining a positive customer experience.
Benefits include the flexibility to work from home, exposure to diverse customers, opportunities for language practice, and the potential for career advancement within the customer service field.