After-Hours Virtual Front Desk / Customer Support Assistant

Job not on LinkedIn

🕒 April 14

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer incoming customer calls after business hours • Respond to customer inquiries and relay messages accurately • Schedule appointments, estimates, and upcoming service visits • Communicate daily updates to business owners regarding calls, estimates, and urgent issues • Create and send invoices once jobs are completed • Update customer records and job details in the CRM • Provide clear end-of-shift summaries of after-hours activity

🎯 Requirements

• Near-native or native-level English speaking ability • Prior experience in customer service, call handling, or front desk support • Strong phone presence and professional communication skills • Comfortable handling service-based customer interactions • Organized, detail-oriented, and reliable • Able to follow documented workflows and scripts • Comfortable working independently during after-hours coverage • Preferred: Experience working with service-based businesses (cleaning, HVAC, pest control, home services, etc.) • Preferred: Experience with Housecall Pro or similar service CRMs • Preferred: Prior virtual assistant or remote customer support experience • Preferred: Invoicing or basic billing experience

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!