Clinical Support Representative – Mid-Shift

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Courteously answer all incoming calls to the consult center and accurately take down patient information • Effectively communicate with clinical specialists to ensure timely, efficient and satisfactory results; this includes coordinating paperwork, ensure images uploaded from client hospitals to VidiStar, setting up video conferencing exam-units and testing connections • Ensure courteous and respectful handling of all inbound and outbound phone calls from/to employees, clients and clinical specialists • Provide Tier 1 technical support to hospitals and to company physicians • Facilitate and confirm timely hand off to Tier 2 IT support • Report any failure of SLA or company goals or conflicts to supervisor immediately • Some work is completed without established procedures • Other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Have excellent phone/customer service skills along with high attention to detail • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high growth and fast paced organization

🏖️ Benefits

• Health Insurance (Medical, Dental, Vision) • Comprehensive benefits — health, dental, vision, life, and 401(k) • Paid Time Off, Sick Leave — we value performance and balance • Culture of ownership, transparency, and results — where the best ideas rise