Travel Counselor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $46.2k - $85.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs) • Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems • Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients • Work individually and as a team to meet business and account-specific goals

🎯 Requirements

• Previous experience in travel (preferably business travel) • Understanding of fares and ticketing rules for car, air, and hotel • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) • Professional communication (written and verbal) • Attention to detail • Act with integrity, and look after personal traveler information • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently • Teamwork and openness to feedback

🏖️ Benefits

• Flexible benefits tailored to each country • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources