Technical Support Engineer

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $89k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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ATS Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1978

🚀 Aerospace

Aerospace • Engineering • Defense

ATS Corporation is a company that specializes in advanced technology and research, focusing on engineering support, modeling and simulation, and specialized products for various sectors. They offer innovative solutions including the RollerBall® Sorter and support for Navy programs, as well as automation products for the USPS. The corporation is involved in launching and recovering unmanned aerial vehicles (UAVs), unmanned underwater vehicles (UUVs), and boats, showcasing their commitment to cutting-edge technologies and efficient material and personnel handling at sea.

📋 Description

• Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools • Diagnose complex mechanical, refrigeration, electrical, and control system issues • Support field service engineers during escalations and critical cases • Act as a primary escalation point for high-priority technical issues • Ensure timely resolution aligned with service response expectations • Collaborate with regional service teams to resolve customer issues efficiently • Develop and maintain technical documentation, troubleshooting guides, and service bulletins • Support training delivery for field service engineers and distributors

🎯 Requirements

• Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field • 5+ years of experience in service or technical support of complex equipment • Strong experience with freeze dryer systems (highly preferred) • Background in refrigeration systems, vacuum systems, and process equipment • Advanced troubleshooting of refrigeration systems, vacuum systems, and PLC controls • Ability to read and interpret electrical schematics, mechanical drawings, and P&IDs / process diagrams • Familiarity with diagnostic tools and remote support systems

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours