Customer Success Manager, Billing

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August Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💰 $15M Series A on 2022-06

Healthcare Insurance

August Health is a company that specializes in providing a modern senior living platform. Their solutions include fully digital move-in experiences, an easy-to-use Electronic Health Record (EHR) system, a smarter Electronic Medication Administration Record (eMAR), and integrated billing and payment platforms. Designed for senior living communities, August Health's platform focuses on proactive care strategies, real-time data insights, and intuitive user interfaces to improve caregiver efficiency and resident care. This technology enables operators to manage clinical operations better, spot trends, address risks earlier, and enhance overall community performance. The platform is trusted by leading senior living operators and helps in simplifying workflows and improving staff satisfaction.

📋 Description

• Serve as the main point of contact for assigned customers, building and maintaining strong, long-lasting client relationships. • Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs. • Develop a deep understanding of each customer’s goals, business challenges, and success metrics. • Rapidly understand how a customer’s current system is configured. • Conduct regular check-ins and strategic calls to foster engagement and trust. • Drive platform adoption and ensure customers are utilizing key features to achieve ROI • Monitor customer health metrics and proactively address risks. • Identify early signs of dissatisfaction and work cross-functionally to resolve issues. • Identify and nurture opportunities for expansion, including upsells. • Lead regular success reviews with key stakeholders to evaluate performance, outcomes, and future goals. • Analyze customer data to surface insights, trends, and opportunities for optimization. • Partner with customers to define measurable success metrics and report on progress. • Advocate for customer needs internally and contribute to product feedback loops • Represent the company at customer sites, conferences, and strategic meetings (travel up to 25%)

🎯 Requirements

• Strong financial literacy, with experience in billing, accounting, business office management, revenue cycle management, or another finance-related discipline • Experience in healthcare or senior living operations is a plus, but not required • Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly • Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges • Clear and professional communication skills, with comfort in customer-facing settings • Proactive and resourceful—willing to take ownership and figure things out • Excited to work in a fast-paced, evolving environment

🏖️ Benefits

• 100% company-paid premiums for health, dental, and vision coverage • Company contributions to HSA • 2% 401(k) match • Rightway Health Advocacy • Spring Health Mental Wellness • Flexible time off policy • 100% paid family leave • All-expenses-paid, in-person company offsites twice a year