Help Desk Representative – Pre-Award

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Barbaricum

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🏛️ Government

🏢 Enterprise

Security • Government • Enterprise

Barbaricum is a company that focuses on challenging norms and achieving extraordinary successes through innovative and pragmatic solutions. They provide scalable success for their customers and partners by strategically positioning themselves across contract vehicles and schedules. Barbaricum places a strong emphasis on innovation, duty, empowerment, and balance, aiming to deliver human-led solutions to address national security challenges. Their approach combines talented people and cutting-edge technology to explore new opportunities and address complex security challenges.

📋 Description

• Responsible for overseeing daily help desk operations and ensuring the delivery of high-quality IT support services across both cloud-based and on-premises environments. • Manage support teams, maintain service performance standards, and collaborate across technical and business teams. • Refine processes, technology, infrastructure, and personnel to transition EDA into a scalable, distributed intelligence ecosystem. • Enhance cyber security, structured governance, metadata lineage, and data transformation capabilities of the command.

🎯 Requirements

• Strong knowledge of IT service management principles, including ITIL frameworks • Proven ability to lead and manage technical support teams in dynamic environments • Proficiency in troubleshooting methodologies and incident resolution • Hands-on experience with ticketing platforms (e.g., JIRA, ServiceNow) • Excellent leadership, communication, and interpersonal skills • Strong customer service orientation with the ability to manage user expectations effectively • Ability to prioritize tasks, manage multiple issues simultaneously, and work under pressure • Demonstrated experience managing a help desk or IT support team • Experience implementing and improving IT support workflows and processes • Proven track record in ensuring SLA compliance and service performance • Hands-on experience with remote desktop management, enterprise device provisioning, and IT asset tracking systems • Bachelor’s degree in Information Technology, Computer Science, or a related field or minimum of five (3) years of equivalent experience in IT service management • Preferred Certifications: ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+

🏖️ Benefits

• EEO Commitment: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.