Client Success Executive

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🏄 California – Remote

🏄 California – Remote

💵 $68.4k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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BSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1901

📋 Compliance

Compliance • Healthcare • Sustainability

BSI is a global Standards organization committed to helping organizations improve their performance and ensure safety, quality, and sustainability. As the UK National Standards Body, BSI provides a wide range of services, including certification, training, and assessment across various sectors such as healthcare, construction, and energy. BSI empowers businesses to adopt best practices and drive positive change through robust standards development and innovative solutions for a resilient digital future.

📋 Description

• Build and strengthen relationships with clients across the Americas region. • Proactively identify and engage at-risk clients before concerns escalate. • Lead service recovery and retention efforts for clients. • Partner with internal teams to resolve client concerns and deliver positive outcomes. • Analyze customer feedback and trends to identify improvement opportunities. • Advocate for clients while balancing business priorities. • Support initiatives that improve client satisfaction and retention. • Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams. • Maintain accurate records, reporting, and documentation of client interactions.

🎯 Requirements

• Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, or a similar customer-focused role. • Experience managing challenging client conversations and resolving complex issues professionally. • Demonstrated success influencing positive client outcomes and strengthening customer relationships. • Exceptional communication and relationship-building skills. • Strong emotional intelligence, empathy, and problem-solving abilities. • Experience working cross-functionally with multiple stakeholders. • Strong organizational skills with the ability to manage multiple priorities. • Experience using CRM platforms or customer feedback systems. • English fluency required; Portuguese and/or Spanish highly desirable.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • 401(K) with company contribution • Short-term and long-term disability • Maternal leave • Paid parental leave • Paid bereavement leave • Learning and development opportunities • Flexible work arrangements • 20-days annual leave • Bank holidays