Senior Workforce Scheduling Analyst

🔥 0 minutes ago

🐊 Florida, New York, +3 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote ⚔️ Virginia – Remote

💵 $63.6k - $114.6k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Analyzes and reviews the contact center's workload to build resourcing and optimize scheduling plans • Analyzes effectiveness of the contact center's schedule and provides improvements • Participates in and leads meetings with stakeholders to analyze staffing plans and performance • Develops optimized schedules balancing business needs with employee preferences • Analyzes contact center patterns and identifies unexpected absences or operational disruptions • Mentors and supports workforce scheduling team members • Advises on centralized vs. decentralized queue strategy • Ensures accurate records of contact center staff schedules and time off requests • Performs other duties as assigned

🎯 Requirements

• Requires a Bachelor's degree • 4 – 6 years of related experience • Knowledge and skills reflective of the level of this position

🏖️ Benefits

• competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules