IT Associate – Help Desk

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Circular Action Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 Non-profit

📋 Compliance

🤝 B2B

Non-profit • Compliance • B2B

Circular Action Alliance is a nonprofit, producer-led Producer Responsibility Organization (PRO) that coordinates and implements extended producer responsibility (EPR) and stewardship programs for paper and packaging across multiple U. S. states. CAA provides harmonized compliance services, producer registration and reporting, program administration, and stakeholder engagement to advance an efficient, effective circular economy for packaging materials.

📋 Description

• Deliver prompt and effective technical support to end-users through phone, email, and in-person interactions. • Troubleshoot and resolve hardware and software issues to minimize downtime and ensure continuous operations. • Install, configure, and maintain computer systems, applications, peripherals, routine updates and security enhancements. • Provide remote support and troubleshooting, ensuring consistent IT experience for all employees, regardless of location. • Keep accurate records of IT assets, service requests, and resolutions; maintain detailed documentation for IT operations. • Collaborate with various departments on technology upgrades, system migrations, and new deployments. • Stay abreast of the latest industry trends and technologies; suggest improvements to enhance system performance and user satisfaction. • Perform additional duties as needed to support the IT department. • Manage equipment assets and licensing. • Log, escalate, and follow upon IT-related issues and support calls; communicate and monitor corporate office systems standards. • Other duties as assigned.

🎯 Requirements

• 2-3+ years of real-world experience supporting an internal helpdesk • Strong experience with Macs and Windows11OS • Experience with Office365, Microsoft Intune, Microsoft Teams • Any experience with cloud-based applications such as Zendesk is a plus