Enterprise Customer Success Lead

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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ClinicMind Platform for Full-Cycle Patient Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • Healthcare

ClinicMind Platform for Full-Cycle Patient Care is a comprehensive healthcare technology provider offering a range of software solutions and services for medical practices. Their offerings include ONC-certified EHR systems, chiropractic software, practice management solutions, billing platforms, credentialing services, and patient engagement tools like patient portals and telehealth options. ClinicMind focuses on streamlining provider documentation, simplifying billing and payment processes, and enhancing the patient experience, helping healthcare practice owners optimize operations, increase revenue, and improve patient satisfaction. The platform provides customizable automation and support to meet the unique needs of single or multi-site practices, ensuring efficient and effective full-cycle patient care management.

📋 Description

• Serve as the primary strategic partner and advocate for enterprise healthcare clients. • Own the end-to-end retention strategy for a portfolio of enterprise healthcare accounts. • Build and maintain executive-level relationships with key stakeholders. • Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators. • Conduct regular business reviews (QBRs) to assess progress against goals. • Serve as the first point of escalation for customer questions, concerns, and complaints. • Accurately log all customer-reported issues, incidents, and service disruptions in the company's CRM. • Capture, document, and advocate for customer-requested system enhancements, new features, and workflow improvements. • Facilitate regularly scheduled cadence calls and meetings with assigned accounts. • Travel to customer sites as needed to strengthen relationships and support critical escalations.

🎯 Requirements

• Bachelor of Arts (BA) required, Masters of Arts preferred, in a Healthcare-related concentration. • Experience working with Healthcare-related technologies and services. • Ability to manage and retaining large enterprise accounts with complex, multi-stakeholder environments. • Strong understanding of healthcare operations, clinical workflows, and/or revenue cycle processes. • Excellent verbal and written communication skills with the ability to present confidently to executive audiences. • Experience with customer relationship management and project management software solutions. • Ability to travel when necessary.

🏖️ Benefits

• Must have stable internet connection minimum of 5 MBPS • Must be comfortable working the US business hours • Must own a laptop with at least 8 GB memory