ServiceNow Developer

🕒 April 24

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Compose.ly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

Compose. ly is a premier content writing service that provides high-quality, SEO-friendly content tailored to engage your audience and elevate your business. Specializing in content creation across various industries, Compose. ly connects businesses with a network of specialized writers for managed content services, including blog writing, white papers, eBooks, technical writing, and more. The platform streamlines content creation and offers services that range from SEO optimization to full account management, ensuring content that aligns with brand voice and maximizes search engine rankings. Compose. ly aims to deliver efficient and effective content solutions that drive results, with a focus on experience, expertise, authority, and trustworthiness.

📋 Description

• Optimize & Expand Existing ServiceNow Application • Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow • Improve current functionality, performance, and usability • Own ongoing feature requests and enhancements • Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components • Drive Development to Production Execution • Work across development and production environments • Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team • Ensure faster turnaround on feedback and requests (current major gap) • Manage update sets, testing, and deployments efficiently • Build a Scalable, Integrated System • Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms • Support data flow, data quality, and system reliability • Experience integrating with CMS platforms and facilities systems (Nice to have) • Own Communication & Client Experience • Act as a primary point of contact for a highly technical government client • Clearly communicate: What is being worked on, when it will be delivered, and progress • Confidently answer technical questions in real time • Documentation, Training & Visibility • Create: Training materials and documentation for future developers • Ensure work is transparent, trackable, and well-documented • Take pride in delivering work that is clean, structured, and presentable • What Success Looks Like • Feedback from the client is implemented quickly (not weeks/months) • Clear development schedules are communicated and followed • Reporting, templates, and dashboards are fully functional • Collaboration between teams becomes smooth and responsive • The ServiceNow platform becomes a reliable, scalable system—not a bottleneck

🎯 Requirements

• 3+ years of ServiceNow Development experience • Strong experience with ServiceNow ITSM • Proven ability to: Build and optimize custom applications • Develop Service Portal pages, widgets, and workflows • Experience working across dev → test → production environments • Strong understanding of: Data integrations • System architecture • Update sets and deployment processes • Nice to Haves Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations • ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist • Soft Skills (Critical for This Role) Clear, proactive communicator (this is a current pain point) • Able to work quickly and respond in real-time environments • Comfortable working directly with technical stakeholders • Highly organized with strong follow-through • Takes ownership and pride in delivering high-quality work.