Customer Success Manager

🕒 May 12

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Decentralized Masters

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

💳 Fintech

🌐 Web 3

Education • Fintech • Web 3

Decentralized Masters is a leading educational platform specialized in Decentralized Finance (DeFi). It offers top-tier mentorship, advanced learning systems, and strategic tools to help individuals excel in the DeFi markets. The company focuses on equipping both beginners and experienced professionals with the necessary knowledge and skills to navigate the complexities of DeFi and emerging blockchain technologies. Through its comprehensive training programs, Decentralized Masters aims to demystify DeFi, making it accessible and understandable, thereby empowering users to make informed financial decisions and maximize their investment potential.

📋 Description

• Own the post-onboarding member experience and drive member retention • Responsible for member satisfaction and engagement • Drive renewals and tier upgrades through proactive relationship management • Proactively engage members across the lifecycle and participate in deal-cycle follow-ups • Spot at-risk members early and re-engage them before renewal risk crystallizes • Collaborate with the team on tooling, process, and member-facing initiatives • Maintain the member access-fee ledger and any systems for revenue tracking • Define and monitor member-success KPIs and share insights with the team

🎯 Requirements

• 2–6 years in Customer Success • Strong understanding of subscription economics • Experience working across multiple product lines (preferred) • Proven experience reducing churn and increasing LTV • Highly analytical and comfortable working with raw data • Experience building dashboards and interpreting cohort analysis • AI-native - actively using AI to improve output • Comfortable building systems from zero • Strong written communication • Fintech / Crypto / Web3 experience (Strong Bonus) • Experience with HubSpot, PostHog, Whop, Circle (Strong Bonus) • Experience building Customer Health Index models (Strong Bonus) • Experience reconciling messy data across tools (Strong Bonus) • Experience in multi-product SaaS environments (Strong Bonus)

🏖️ Benefits

• Competitive salary + performance-based incentives tied to retention • Direct exposure to founders • Ability to shape the entire customer success function • Remote work • High ownership, high-impact role • Growth into Head of Lifecycle / CS Operations / Revenue Ops