Director, Enterprise Account Management

🕒 April 23

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Lead, coach, and develop a team of Enterprise Account Managers • Establish and manage performance expectations, KPIs, and career development plans • Foster a high-performance, customer-centric culture • Build and establish a modern Enterprise Customer go-to-market process to drive aggressive growth • Own enterprise account performance, including: • Net Revenue Retention (NRR) • Gross Retention • Expansion revenue • Develop and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities • Build and maintain executive-level relationships with key customers • Partner with customers to understand business goals and align solutions accordingly • Expand and multi-thread existing account relationships • Lead account planning and quarterly business reviews (QBRs) • Partner with Sales on account transitions and expansion strategy • Collaborate with Customer Success to ensure adoption and value realization • Provide feedback to Product and Marketing based on customer insights • Implement scalable processes for account management and forecasting • Utilize CRM and data analytics to drive decision-making • Track and report on key metrics and performance trends

🎯 Requirements

• 8–12+ years of experience in account management, sales, or customer success • 3–5+ years of experience leading enterprise-facing teams • Proven track record of driving retention and revenue growth within large accounts • Experience managing complex, high-value customer relationships • Strong analytical and strategic thinking skills • Excellent communication and executive presence • Strong understanding of enterprise sales cycles and post-sale account strategies • Bachelor’s degree in a related field and/or equivalent education and work experience.