Collections Legal and Recovery Compliance Manager

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney

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First Help Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

📋 Description

• Design and own the qualification criteria that determine which accounts with a defiance balance are eligible for legal escalation. • Monitor the legal escalation pipeline to confirm the right accounts are being worked and the criteria are being applied accurately. • Review and approve all settlement letter content before any mail is sent. • Review and approve the deficiency collection contact script and settlement authority structure before they are used with borrowers. • Own the legal and compliance reporting within the collections KPI package. • Complete FDCPA and UDAAP review of consumer-facing components before launch and provide sign-off. • Build and maintain a state-by-state legal viability map for deficiency collections across the portfolio. • Ensure all deficiency collection approaches across borrower segments are anchored to loan attributes, not internal product or program classification. • Manage bankruptcy filings across the portfolio. • Coordinate responses with compliance on CFPB inquiries, state attorney general matters, and consumer complaints escalated through regulatory channels. • Build and deliver compliance training for post charge-off staff before any live account is worked. • Vet all third-party collection agencies before any account is placed. • Own the ongoing agency compliance program. • Oversee third-party BPO partners working post charge-off accounts. • Lead outside counsel evaluation and selection for the legal escalation pipeline. • Write and maintain all policies and procedures for the post charge-off collections program. • Manage active collections-related litigation in coordination with outside counsel. • Identify process gaps that create legal exposure or leave recovery on the table. • Serve as the legal and compliance resource for daily questions from collection agents, team leads, and directors. • Hire and develop direct reports as program volume increases.

🎯 Requirements

• 5 or more years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency. • Demonstrated historical career stability • Experience in non-prime or subprime auto lending specifically. • Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws as they apply to post charge-off collections. • Experience managing bankruptcy filings across a consumer lending portfolio and handling SCRA compliance for servicemember accounts. • Has managed outside counsel relationships. • Has worked in or alongside a deficiency recovery operation. • Able to read and interpret collections performance data without needing a data team to validate whether a program is performing. • Bachelor's degree required JD, paralegal certification, or CRCM preferred but not required.

🏖️ Benefits

• Generous salaries • Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more) • Paid vacation • 401(k) match • Tuition reimbursement • Social activities • Monthly lunches • Robust employee recognition and talent development program