IT Ops Manager

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General Medicine

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $32M Series A on 2025-06

B2C • Artificial Intelligence

General Medicine is a digital healthcare provider offering virtual primary and specialty care, prescription management, and lab test booking with transparent, up-front pricing and accepted insurance. The platform connects patients with board-certified clinicians and specialists for virtual visits and referrals, and provides personalized health recommendations powered by AI features like “Ask General AI.”

📋 Description

• Own and administer all company systems: Rippling (IAM, MDM, Inventory Management), Google Workspace, SSO, and our full SaaS portfolio (~50 tools and 6 internal applications) • Act as internal help desk resource, supporting our team with a range of IT needs • Centralize and manage vendor procurement, software renewals, license management, and BAA inventory • Build and enforce IT policy: acceptable use, onboarding/offboarding, access controls, and device standards • Manage the full device lifecycle - provisioning and shipping new hire equipment, coordinating retrieval from departing employees - via Rippling Inventory Management • Lead security operations: deploy and manage endpoint protection, run phishing simulations, and own our security awareness training program • Conduct an initial HIPAA compliance audit and engage an external auditor to formalize our risk assessment • Lay the documentation and controls groundwork for security and compliance programs

🎯 Requirements

• 7–10 years of IT experience, with demonstrated breadth across systems administration, security, and vendor management • Startup experience required. You've *built* IT infrastructure before, not just maintained it • Healthcare and HIPAA experience required; security experience (endpoint protection, risk assessments, awareness training) strongly preferred • Experience supporting hybrid and remote teams required; marketplace or healthtech experience preferred • Hands-on with MDM platforms, IAM, Google Workspace administration, and SaaS management • Highly organized, high ownership, and comfortable operating without a lot of structure around you

🏖️ Benefits

• You'll be the first IT hire - high ownership, high visibility, and a direct line to leadership • Clear product-market fit and strong investor backing • A chance to help build the operational infrastructure of a company redesigning how people access healthcare