Practice Success Manager

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Guide Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

🎯 Recruiter

Healthcare Insurance • Healthcare • Recruitment

Guide Healthcare is leading a movement where creativity delivers positive change in the healthcare sector. The company specializes in allied health service provision and healthcare recruitment, focusing on the support and treatment of older adults. With a commitment to adding value to their clients, partners, and teams, Guide Healthcare aims to do things differently in the industry.

📋 Description

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks. • Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff. • Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints. • Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams. • Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support. • Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership. • Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration. • Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams. • Monitor operational performance, engagement metrics, and utilization of Guidehealth services across assigned practices. • Identify practices at risk of underperformance and escalate with supporting context to the Director team in a timely manner. • Support practices in developing and tracking improvement plans tied to shared savings performance targets. • Facilitate weekly pillar huddles (network specific, and pre-implementation) to review current practice state, surface barriers, and coordinate cross-functional responses. • Serve as the liaison between assigned practices and Guidehealth's clinical pillars — Risk Adjustment, Care Management, Utilization Management, and Quality. • Coordinate AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice level. • Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices. • Communicate practice-level barriers and needs to pillar leads and track resolution through to completion. • Maintain accurate and current practice data in HubSpot CRM — contact records, meeting logs, action items, and engagement status — on a consistent basis. • Update and maintain the network tracking items for assigned practices on a weekly basis. • Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines. • Develop and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed. • Support scalability by identifying opportunities to standardize and improve implementation and operational processes across the portfolio. • Provide regular status updates, reporting, and operational insights to leadership. • Support organizational initiatives related to practice performance, operational scale, and service optimization.

🎯 Requirements

• Minimum 3 years of experience in primary care operations, practice management, healthcare operations, or a directly related role. • Clinical background — RN or equivalent clinical experience in a primary care setting are required. • Experience working within an ACO, MSSP, or value-based care model — delegated services, managed care, or population health environments. • Experience working with independent physician practices, health systems, or healthcare provider organizations This should be required. • Demonstrated ability to manage multiple stakeholder relationships simultaneously with high attention to follow-through and accountability. • Proven ability to facilitate productive, collaborative performance conversations with physicians and practice leadership — this is a front-facing accountability role, not a background-support function. • Strong understanding of healthcare workflows, clinical operations, and physician practice environments. • Fluency in the Microsoft suite of products. • Strong Excel skills: Experience with data manipulation, Pivot Tables, managing large datasets, and utilizing standard formulas (e.g., SUM, AVERAGE, COUNTIF) to summarize clinical data. • Strong written communication skills — meeting notes, action item summaries, and scorecard narratives must be clear, accurate, and professional. • Proven ability to manage multiple priorities and meet deadlines in a dynamic, evolving environment. • Ability to work independently with strong ownership and accountability for practice outcomes. • Ability to travel up to 30% of the time.

🏖️ Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. • Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered. • Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution. • Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. • Additionally, we offer voluntary Life options to keep you and your loved ones protected. • Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times. • Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals. • Support Your New Family: Guidehealth offers paid parental leave to give you the time you need. • Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.