Senior Partnerships Manager, LATAM

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🕒 May 6

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intercom Inc,.

WebsiteLinkedInAll Job Openings

51 - 200 employees

In 1982, Intercom was established by 2 founders, IT engineer and registered accountant to develop PC-based advanced communication software.

📋 Description

• Manage Partner Relationship: • Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM. • Act as the main point of contact for all partner-related inquiries, fostering trust and open communication. • Collaborate with partners to identify new business opportunities and expand existing partnerships. • Negotiate, close, and manage partnership agreements that align with business goals. • Market Expansion and Partner Acquisition: • Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals. • Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success. • Develop go-to-market strategies for new partner launches and promotions in the region. • Performance Monitoring and Optimization: • Track partner performance, including sales targets, growth metrics, and overall contribution to business success. • Run weekly forecasts with partners to drive accountability and performance. • Analyze market trends and partner performance data to recommend areas for improvement and new opportunities. • Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results. • Cross-Functional Collaboration: • Work with internal teams such as product to provide feedback on PMF in region. • Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health. • Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility. • Reporting and Analytics: • Provide regular updates on partner performance, KPIs, and sales metrics to senior management. • Regional Expertise: • Stay current on trends, regulations, and industry best practices specific to the LATAM market. • Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives. • Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

🎯 Requirements

• 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets. • Experience running channel sales or direct sales is a big plus. • Proven track record of driving revenue growth and building successful partnerships in LATAM. • Experience in B2B SaaS or AI environments. • Strong negotiation, communication, and interpersonal skills. • Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required. • Ability to manage multiple projects simultaneously and meet deadlines. • Analytical mindset with the ability to work with data and generate actionable insights.

🏖️ Benefits

• Competitive salary and meaningful equity • Comprehensive medical, dental, and vision coverage • Regular compensation reviews - great work is rewarded! • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. • Flexible paid time off policy • Paid Parental Leave Program • 401k plan & match • In-office bicycle storage • Fun events for employees, friends, and family!