Regional Vendor Manager

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KBS - Kellermeyer Bergensons Services, LLC

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10,000+ employees

🤝 B2B

🏢 Enterprise

📋 Compliance

B2B • Enterprise • Compliance

KBS - Kellermeyer Bergensons Services, LLC is the largest privately-held provider of facility services in North America. For over 50 years, the company has specialized in contract cleaning and other essential facility services for industry-leading clients, with a focus on performance and compliance. KBS offers custom facility solutions at scale, supporting over 100,000 sites nationwide. Their proprietary technology, KBSForce™, drives efficiency by providing real-time, data-driven decision making. KBS works with businesses of all sizes to provide specialized services such as janitorial and exterior maintenance, ensuring safe and welcoming spaces. The company is dedicated to client success through its wide range of scalable processes and technology investments.

📋 Description

• Responsible for the oversight, performance management, and compliance of vendor partners across assigned customer programs • Ensure consistent, high-quality service delivery, disciplined operational execution, and full alignment with KBS standards • Drive and continuously improve the commercial, operational, and performance outcomes of KBS Vendor Partners • Enforce vendor accountability through the EAAP framework (Escalations, Attendance, Audits, Projects) • Support the Vendor Partner (EPV) program • Analyze performance trends and implement process improvements • Conduct one-on-one meetings to drive accountability and results

🎯 Requirements

• Bachelor's degree or equivalent experience preferred • 5+ years of experience in vendor management, operations, or facilities services • Bilingual (Spanish) preferred • Analytical and data interpretation skills • Strong communication and stakeholder management • Commercial negotiation and problem-solving skills • Multi-site service delivery and vendor performance management • Facility services and janitorial operations preferred • IVR systems and service platforms (e.g., Service Channel, Corrigo) preferred

🏖️ Benefits

• Regular weekly schedule; weekends or holidays as needed • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions • Ability to speak clearly (use of voice) • Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus