Enterprise Technical Account Manager

🕒 April 14

🏄 California, Oregon, +2 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption. • Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services • Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals • Receive & Respond to customer RFI / RFP’s • Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

🎯 Requirements

• 5-7+ years of Account Management experience supporting Game Industry Customers. • Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc) • Experience managing and growing an existing book of business in excess of $20M+ ACV • Existing experience selling to or working within the Player Engagement ecosystem. • High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers. • Superb written and verbal communication skills • Willingness to travel as required. • Must be self-motivated and able to operate in a remote environment

🏖️ Benefits

• Medical, Dental and Vision • Vacation, flexible paid time off, Personal days • Sick leave • Corporate holidays, including floating holidays • Life & Disability coverage • Paid Basic and AD&D insurance • Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage