Implementation Specialist

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Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📋 Compliance

☁️ SaaS

🏛️ Government

💰 Venture Round on 2018-10

Compliance • SaaS • Government

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Guide clients through the onboarding process, including system setup, configuration, integration, and data migration as needed • Work closely with clients to understand their unique requirements and implement our solution to meet their needs and ensure seamless integration with their existing platforms • Serve as the main point of contact for our clients throughout the implementation process. • Coordinate with internal teams, such as product and support, to address client needs and ensure timely resolution of issues • Ongoing collaboration with cross-functional teams to understand business requirements and translate them into implementation processes • Identify areas for improvement in the product or implementation process based on client feedback • Collaborate with product development team to suggest enhancements or updates to the product • Assist in development of comprehensive documentation around implementation workflows and procedures for internal use and end-user guidance • Keep detailed records of client interactions and feedback for future reference • Manage integrations with third party integrators, including technical support and SMEs as needed • Gather and analyze data on client usage patterns, implementation timelines, and support requests to provide insights into areas of strength and areas for improvement recommendations

🎯 Requirements

• Bachelor’s degree in a relevant field such as Computer Science, Information Systems, or a related information technology field; alternatively preferred. • High School Diploma/GED with 3-5 years of related work experience may also be considered • Previous experience in software implementation, technical customer support, program management or a related role is preferred • Previous experience with labeling software, printers, and related technologies is highly desirable. • Familiarity with the cannabis industry and its regulatory requirements, particularly in relation to labeling compliance, is advantageous; understanding of the specific challenges faced by cannabis businesses in this regard is preferred • A proactive approach to problem-solving and the ability to think creatively to address client needs and challenges are essential

🏖️ Benefits

• Remote position • Equal Opportunity Employer