CRM Specialist

🕒 May 6

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Brasil Monks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

Advertising • Artificial Intelligence • Marketing

Brasil Monks is a technology-driven marketing agency that connects cultural relevance with artificial intelligence and digital experiences. They specialize in utilizing brand technology, social media, and data-driven insights to create engaging marketing solutions. With a focus on innovation and collaboration, Brasil Monks positions itself as a leader in modern marketing practices, helping businesses effectively navigate the digital landscape.

📋 Description

• The CRM team is responsible for designing and validating responsive HTML emails; • Configure sends in marketing automation tools; • Define and create audience segments for sends; • Participate in the strategic planning process for clients; • Create and maintain communication journeys for channels such as Email, WhatsApp, SMS, and Push; • Analyze results and KPIs to present outcomes and suggest improvements; • Act as a CRM Specialist on Insider projects; • Manage campaigns on the CRM platform (Insider); • Manage contact databases; • Analyze consumer behavior based on KPIs.

🎯 Requirements

• Experience operating Insider; • Experience and proficiency in HTML for emails; • Knowledge of Google Analytics; • Knowledge of Google tools (Sheets, Slides, and Docs); • Experience analyzing CRM campaign results: able to analyze operational KPIs such as delivery, open, and click rates, as well as financial outcomes such as conversion rate and goal attainment; • Experience with Inbound campaigns and communication journeys (automated email, SMS, Push, WhatsApp flows); • Independence and autonomy to work in multidisciplinary squads; • Knowledge of a programming language; • Fluent or advanced English (able to read, write, speak, and listen); • Certifications in CRM platforms.

🏖️ Benefits

• Flexible meal and food benefit card; • Health insurance; • Dental plan; • Flexible working hours and location; • Home office allowance paid through payroll (regardless of hybrid or 100% remote work model); • Monthly daycare assistance for employees with children up to 5 years and 11 months old; • Access to various gyms through platforms; • Birthday day off without salary deduction; • Parental leave of 180 days for the birthing parent and 30 days for the non-birthing parent; • Atypical parental support for caregivers of children with disabilities or neurodiversity; • Physical and mental health and wellness platforms; • Free consulting for social assistance and psychological support, legal guidance, and financial consulting; • Reduced electricity bill costs through renewable energy sources; • Free SESC membership (Social Service of Commerce) providing access to culture, education, health, sports, leisure, and assistance; • Partnerships with educational institutions; • Our Talent Development team is ready to help you pursue knowledge and development so you can continue to grow with us; • Community groups to connect, share experiences, and be part of this amazing culture.