Apprentice Epic Patient Access Analyst

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 Non-profit

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests. • Resolve problems with application vendor or other technical support as indicated. • Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats. • Triage incoming calls and communications to determine the priority level and appropriate team to address issue. • Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.

🎯 Requirements

• 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred. • Must obtain Identity Proficiency within the first 60 days of employment • Electronic Health Record experience in systems such as EPIC preferred. • Patient Access, Patient Records and Patient Scheduling background preferred. • Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment.

🏖️ Benefits

• Generous compensation package • Health insurance • Professional advancement opportunities • Flexible work-life balance