CRM Manager

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🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Phoenix Rescue Mission

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded in 1952, Phoenix Rescue Mission is leading provider of Christ-centered, life-transforming solutions to persons facing hunger, homelessness, addiction, and trauma. The programs operated by the Mission continue to grow and adapt to best serve those in need, but our current programs include:- Addiction Recovery Programs for men, women, and mothers with children- Solutions Short-Term Program- Hope for Hunger Food Bank in Glendale- Vocational Development Programming- Street Outreach Case Management- Glendale Works- Mobile Food Pantries & Community Markets- Community Events- Mission Possible Cafe, Catering, and Cookies

📋 Description

• Oversee the integrity, structure, and optimization of donor data within Virtuous to ensure accurate and reliable reporting. • Partner with the Director of Development Operations to establish, document, and enforce data standards, governance policies, and workflows. • Support the Director of Development Operations and Philanthropy teams in developing data-informed strategies to improve donor retention, acquisition, and lifetime value. • Develop and maintain reports, queries, dashboards, and segmentation logic to support fundraising campaigns and donor services. • Design and implement automation workflows within Virtuous to improve operational efficiency and enhance donor journeys. • Analyze donor data to generate actionable insights related to donor retention, acquisition, forecasting, and overall fundraising performance. • Build and maintain Power BI dashboards that provide leadership and fundraising teams with visibility into key performance indicators, fundraising performance, and donor trends. • Write and optimize SQL queries and support data structures, reporting environments, and ETL processes to ensure accurate and reliable data movement. • Manage third-party data integrations and imports, ensuring data quality, consistency, and alignment with organizational data standards. • Serve as a training and support resource for staff using Virtuous to improve adoption, data accuracy, and effective system use.

🎯 Requirements

• Bachelor’s degree in Data Management, Information Systems, Nonprofit Management, Business, or a related field, or equivalent experience. • Three or more years of experience working with a nonprofit CRM, preferably Virtuous. • Demonstrated experience building dashboards, automations, and reports within CRM or analytics platforms. • Proficiency working with data, including experience with relational databases and querying tools (SQL preferred). • Strong analytical skills with high attention to detail. • Ability to translate data into actionable insights that support fundraising strategy, donor engagement, and decision-making. • Experience collaborating with cross-functional teams to improve processes, support data needs, and enhance system adoption. • Excellent communication and collaboration skills. • Ability to manage confidential information with discretion. • Alignment with Phoenix Rescue Mission’s Christ-centered mission and values. • Experience working with Snowflake or other cloud data warehouse platforms. • Hands-on experience with Power BI or similar data visualization tools. • Experience with ETL processes and API integrations. • Experience supporting fundraising, donor engagement, or development teams. • Experience working with donor data, segmentation, and campaign performance analysis. • Previous experience supporting Development, Donor Services, or Marketing teams in a nonprofit environment.

🏖️ Benefits

• Generous health, dental, and vision benefits • 401(k) match program • Robust paid time off program • 12 paid holidays annually