Customer Success Manager

🕒 April 28

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

🏢 Enterprise

Enterprise • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Ensure North America’s customers receive delighted experiences with PTC solutions. • Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers. • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal. • Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating tightly with PTC stakeholders. • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities. • Contribute as an integral account team member (s); correctly identify and react to new threats/opportunities, maintain proactive engagement, and provide account management support. • Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors. • Ensure a rapid and successful adoption of any acquired solutions and make sure that customers realize value from these solutions.

🎯 Requirements

• 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience • Bachelor's Degree or equivalent experience • Fluency in English (spoken and written) • Ability to work 100% remote, with ability to travel as important needs arise (~10% of time)

🏖️ Benefits

• Flexible work arrangements • Professional development