Senior Renewals Strategy – Retention Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70.2k - $94.4k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures. • Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle. • Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs. • Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment. • Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally. • Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

🎯 Requirements

• Bachelor’s degree from an accredited 4-year university. • 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment. • Quota-Carrying Background: Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field. • Change Management Skills: Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools. • Communication Excellence: Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact. • Project Management: Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.

🏖️ Benefits

• flexible, employee-led remote model • professional development stipend • comprehensive health and parental leave plans • performance-based bonus/variable pay • equity (for eligible roles) in a high-growth public company